Troubleshooting Common Issues

Wallet Connection Issues

Problem: "Wallet won't connect"

• Refresh the page

• Clear browser cache

• Try incognito/private mode

• Disable conflicting extensions

• Use a different browser

• Update your wallet extension

Problem: "Wrong wallet address showing"

• Disconnect and reconnect wallet

• Ensure you're using the correct account in your wallet

• Check if wallet is locked

Faucet Claim Problems

Problem: "Claim button disabled"

• Check cooldown timer

• Verify wallet is connected

• Complete required profile tasks

• Ensure account is not banned

Problem: "Captcha not working"

• Disable ad blockers

• Enable JavaScript

• Try different browser

• Clear cookies

Task Completion Issues

Problem: "Task won't mark as complete"

• Ensure you actually completed the requirement

• Wait a few moments and refresh

• Check if proof is required

• Verify social media connections

Problem: "Points not credited"

• Check your dashboard for updated balance

• Wait a few minutes for processing

• Check activity log for transaction

• Contact support if issue persists

Redemption Problems

Problem: "Can't submit redemption"

• Verify minimum requirements met

• Check wallet address is valid

• Ensure account is verified

• Try again later if system is busy

Problem: "Redemption taking too long"

• Check expected processing time (24-48 hours)

• Look for notification updates

• Check redemption status page

• Contact support after 72 hours

Account Access Issues

Problem: "Can't log in"

• Verify wallet is unlocked

• Try different connection method

• Clear site data and reconnect

• Check if account is banned

Getting More Help

If these solutions don't work:

1. Check our Discord community

1. Submit a support ticket

1. Email support with details

1. Include screenshots if possible