Troubleshooting Common Issues
Wallet Connection Issues
Problem: "Wallet won't connect"
Solutions:
- Refresh the page
- Clear browser cache
- Try incognito/private mode
- Disable conflicting extensions
- Use a different browser
- Update your wallet extension
Problem: "Wrong wallet address showing"
Solutions:
- Disconnect and reconnect wallet
- Ensure you're using the correct account in your wallet
- Check if wallet is locked
Faucet Claim Problems
Problem: "Claim button disabled"
Solutions:
- Check cooldown timer
- Verify wallet is connected
- Complete required profile tasks
- Ensure account is not banned
Problem: "Captcha not working"
Solutions:
- Disable ad blockers
- Enable JavaScript
- Try different browser
- Clear cookies
Task Completion Issues
Problem: "Task won't mark as complete"
Solutions:
- Ensure you actually completed the requirement
- Wait a few moments and refresh
- Check if proof is required
- Verify social media connections
Problem: "Points not credited"
Solutions:
- Check your dashboard for updated balance
- Wait a few minutes for processing
- Check activity log for transaction
- Contact support if issue persists
Redemption Problems
Problem: "Can't submit redemption"
Solutions:
- Verify minimum requirements met
- Check wallet address is valid
- Ensure account is verified
- Try again later if system is busy
Problem: "Redemption taking too long"
Solutions:
- Check expected processing time (24-48 hours)
- Look for notification updates
- Check redemption status page
- Contact support after 72 hours
Account Access Issues
Problem: "Can't log in"
Solutions:
- Verify wallet is unlocked
- Try different connection method
- Clear site data and reconnect
- Check if account is banned
Getting More Help
If these solutions don't work:
- Check our Discord community
- Submit a support ticket
- Email support with details
- Include screenshots if possible